Big Hit Entertainment official: We apologize for any discomfort caused to consumers
The investigation by the Seoul Electronic Consumer Center revealed that there has been much dissatisfaction towards Weverse Shop. From defective goods to order cancellations and delayed shipping, there has been many complaints from consumers. Out of all the reasons for dissatisfaction, defective or damaged goods remains the highest at 42.3%.
Cancellation of order comes in at 33.6%, delayed shipping at 13.8%, unable to be contacted at 5.1%, error in product information at 2.2%, change in order contract at 1.5% and system error or dissatisfaction at 1.5%.
These consumer cases have reached the city’s officials as they have pointed out that they will be handling the cases according to legal procedure. According to an investigation carried out by the consumer courts, Weverse Shop did not properly display the most basic of product information such as manufacturing country and import or local details, both of which are mandatory under law. The shop also failed to denote precautions for clothing color, manufacturing date and advised laundry and handling. They also do not provide a hotline for A/S managers.
The city will continue to investigate the delay in delivery, refusals for refund and further on, and will consider legal measures including fines.
In response to this, BigHit Entertainment issued an apology through press outlets, stating “We apologize for any discomfort caused to consumers. After the launch of Weverse Shop in 2019, we have been continuously making efforts to improve our service for customers. We are cooperating actively with the city investigations and reports.“ cr
original post: theqoo
1. Continuously making efforts to improve service for customers?ㅋㅋㅋㅋㅋㅋㅋ You are saying that we are not fans but customers, what company treats customers like that?ㅋㅋㅋㅋ
2. Where are the Big Hit efforts?The number of Weverse members is increasing but the number of employees receiving the call has not changed
3. Don’t bullsh*t ㅠㅠㅠㅠ
4. They know but pretend they don’t know their service is bad
5. The Weverse Shop will probably be ruined…
6. Where are those efforts? If you have made efforts to improve your service there won’t be an article like this
7. Only 137 cases????????? ㅋㅋㅋㅋㅋㅋㅋㅋㅋㅋㅋㅋ I think there will be more cases???
8. Didn’t you say the fans are precious? But Big Hit treats fans like customers
9. When the fans gave feedback to Big Hit, they didn’t even listen to it with their earsㅋㅋㅋㅋㅋㅋㅋㅋㅋㅋㅋㅋㅋㅋㅋ
10. As a fan I have been patient with this, but Weverse Shop is so bad^^